A Visit at Social Security System Cebu City Branch

Social Security System or SSS is one of the busiest agencies in the country. The agency caters membership, loans and benefits of non-government employees who are members and soon to be members of the said agency. With this it is really expected that more and more people would come to the office to do their respective transactions.

Last Friday October 2, 2009, I went to SSS Cebu City branch to do all the necessary paper works and transactions. I am no longer working and would like to still continue paying the contribution. I first went to the information counter to ask my first step. I waited for like 5 minutes before I could ask my queries because there are also people falling in line. The person in-charge gave me the RS-5 or the Contribution Payment Return form. He said to fill up the necessary information and I need to go to the second floor to pay my contribution. The amount would be Php 312.00 per month and I would be under voluntary payor.

I went to the second floor of the building but still have a lot of questions in my mind. I wanted to be under the self-employed bracket and would still want to ask a lot of questions. Because the answer did to suffice me, I want back to the information counter and fall back in line. Here comes my turn again but it will just give you like about 3 minutes to talk because there are also a lot of people waiting for their turn. I asked the requirements to be able to be under the self-employed payor but the person in-charge said that I would be under voluntary and just forget about self-employment. Even though the answer did not suffice me, I filled up the form and went to second floor to pay my 3 months contribution. I asked for the priority number from the security guard assigned on the floor. It was good that there are a lot of tellers available to receive the payment; hence it did not take that long to pay my contribution.

I went back to the first floor to read some poster thinking I can find answers to my questions. I am getting married next year and my fiancé would like to borrow some money for our wedding. Since I cannot find the answer on the posters, I decided to go back to the information counter to ask what are the necessary requirements and different loans to avail. As expected, I did not get the answer to my question and he just refers me to the form section to ask for the loans form and at the back of it is the necessary information needed. Yes, there is information at the back of the form but it doesn’t give us all the options and loans available. I went to visit their website and was able to find answers to some of my questions.

Personally, I think it would be best that they will have their own dedicated person who knows the policy, terms and condition as well as benefits inside out. Their main objective then would be to cater all the questions and clarify things out to their contributors especially those that are on the middle and lower sector of the society. Although they have a website which has a lot of information, but what about those that do not have internet connection and does not have the capacity to do so. It plays a vital role in the success of the company the harmonious understanding and delivering the right information and to answer all queries of your members.

This entry was posted on Monday, October 5th, 2009 at 11:33 pm and is filed under Government Agencies. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.